Shipping Policy
At Candy's Crystals UK, we strive to ensure your order reaches you safely and promptly.
UK Delivery
We offer FREE standard delivery on all UK orders over £50.
- Orders under £50 will have shipping costs calculated at checkout.
- Please allow 3–5 working days for delivery after dispatch.
EU Delivery
We ship to countries across the European Union.
- Standard EU delivery: £15.00
- Estimated delivery time: 7–14 working days
Rest of the World
We proudly ship internationally.
- International delivery outside the UK and EU: £40.00
- Estimated delivery time: 14–21 working days
Order Processing
All orders are processed within 1–3 working days.
Orders placed on weekends or UK bank holidays will be processed on the next working day.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email.
Please note that tracking services may not be available for all destinations or shipping methods.
Customs & Duties
As we are based in the United Kingdom, all orders shipped outside of the UK may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
These charges are not included in our shipping rates and are the sole responsibility of the customer.
Candy's Crystals UK is not responsible for any customs delays, duties, taxes, or additional charges incurred during international shipping.
Delivery Times
Delivery times provided are estimates and may vary due to customs processing, weather conditions, postal service delays, or other factors beyond our control.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please don't hesitate to contact us. Our team will be happy to assist you.